Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are the Buyer’s responsibility.

For In-store Transactions: 

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Union Pay 
• Bank Transfer
• FPS 

For Online Transactions:

• Credit Cards

If you’re paying with a credit card, please make sure that your credit limit is higher than your total order amount.

• Bank Transfer

If you’re paying by bank transfer, you will have 24 hours to pay bank transfer. If the payment isn't made on time the purchased item will automatically be relisted on our website.

We facilitate transactions in Hong Kong Dollars (HKD) for purchases made on our online store. The displayed sum in United States Dollars (USD), Singapore Dollars (SGD) and Japanese Yen (JPY) are provided solely for indicative purposes only. Should your credit card not be denominated in Hong Kong Dollars (HKD), the ultimate price will be computed in adherence to the prevailing exchange rate on the day when your card issuer executes the transaction.

We ship DDU (Delivered Duty Unpaid). Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are your responsibility. Please contact your local customs office for more information regarding import duties and taxes for your local jurisdiction.

Yes, when checking out your cart you will have the option to select "Secured Shipping". The cost of secured shipping couriers is billed separately with any purchase made on our website and will be communicated after the order is placed.

Yes, by choosing secured shipping.

Before packing and sending your item(s) to KINSMEN, please ensure to contact us at info@kinsmenhk.com to advise the purpose of the shipment (such as consignment, return, repair under KINSMEN warranty, professional services) and to confirm KINSMEN’s delivery contact details.

It’s recommended to use an effective insurance policy to cover your item(s) full value, choose a trusted courier with a valid tracking system and ensure your watch and related items are  professionally wrapped for shipping.

Below are our suggestions on packing and shipping your watch to KINSMEN.

If you are based in Hong Kong, it is encouraged to drop off your watch at KINSMEN’s headquarters in Tsim Sha Tsui, Hong Kong.

Disclaimer: Please note that these are only suggestions and KINSMEN is not responsible for any damages even after following the steps listed. 

• Use a plain and sturdy cardboard box (not branded packaging) to ship your watch by sealing it carefully with duct tape.
• If a packaging is reused for shipping your watch to KINSMEN, please remove all hazmat warnings, labels, and stickers from the packaging to avoid unnecessary delays.
• Wrap the watch and all accessories safely and securely with bubble wrap to avoid scratches and damage during shipping. 
• It is suggested to pack items by bubble-wrapping all of the accessories in the cardboard box, including original watch box, papers and any other parts that it came with upon purchase. 
• If the watch strap or any of its accessories contain exotic skins, it is suggested to ship these in a separate package.
• Mark the outside of the packaging with a small mark for identification (e.g. use initials or tracking number or other unique identifier). The mark must not be obvious to others. Tape the shipping label to the outer packaging. 
• Mark on the inner box your unique consignment ID or order number. It is recommended to mark this on a piece of paper or post-it or mark it directly on the inner box to help our team quickly identify your shipment and avoid confusion.

Be sure to inform info@kinsmenhk.com with the tracking number, your consignment ID or order number, and any other details that pertain to the watch or purchase once the shipment has been collected by the courier.

Some KINSMEN watches or accessories may feature straps crafted from exotic leathers, such as alligator, crocodile, or ostrich. These materials are regulated under the CITES Convention and international trade laws, which may restrict their import depending on your country.

Before Purchasing:

1. Check Local Laws: Confirm exotic leather goods are permitted in your country (e.g., bans in California, Australia, or India).
2. Secure Permits: Some countries (e.g., USA, Switzerland) require CITES import permits—arrange these in advance.
3. Prepare for Fees: Customs inspections or delays may incur additional costs.

Note:

• We provide supplier documentation (e.g., invoices, HS codes) but cannot guarantee clearance.
• No refunds for orders seized due to non-compliance.

Need help? Contact us at info@kinsmenhk.com before ordering for guidance.

We handle special shipments on a case-by-case basis. For more information please email info@kinsmenhk.com.

We welcome offers for all products.

You can contact us directly at info@kinsmenhk.com, or get in touch with us via our contact page.

If your watch or your collectible catches our eye, we will consider making you an offer for a direct purchase at a mutually agreed price.

We currently require a physical inspection of all items consigned to us to ensure their authenticity and to present their true condition to prospective buyers who visit our private lounge in Tsim Sha Tsui, Hong Kong.

You can submit a quotation request by filling this form on the KINSMEN website with your watch details and images, and KINSMEN will send you a free quote for your watch.

Our Watch & Collectible Specialists will get back to you within 48 hours on weekdays (Monday to Friday, 10:00 to 19:00 HKT).

KINSMEN typically reviews consignment requests within 1-2 business days.

Our Consignment Agreement is designed to legally protect all parties involved – Buyers, Sellers and KINSMEN.

We employ a trustworthy third-party platform, to perform our KYC (Know Your Customer) process. KINSMEN does not store any of the data you provide to our third-party platform.

What we may ask you for:

• Your legal name, valid proof of address, and/or other personal information
• Your ID document, which could be your driver’s license, passport, ID card or visa
• A recent photo that matches with your ID document photo

Your personal information is handled according to our Privacy Policy.

Once your watch has been sold and the Buyer has confirmed receipt and satisfaction with the watch, you will receive payment through wire within 7 business days. For orders that require delivery, the payment will be issued within 7 business days after the 7-calendar-day Buyer protection period. For more details please contact us.

KINSMEN has a zero-tolerance policy when it comes to counterfeit watches. All items listed on KINSMEN are guaranteed authentic.

They’re rigorously inspected and tested alongside strict industry parameters by our expert watch & collectible specialists.

We evaluate all watches under a microscope for authentication and evaluation purposes.